COMPANY POLICY
In confirming the Company Mission which was founded on becoming a reference company in the
market of refrigeration systems and machinery, distinguishing itself for its high level of quality
of its machinery, the General Management of A.S.K.I. REFRIGERATION s.r.l. defines
the Company Policy in the following aspects:
- for quality
- for security
- for the environment
Management objectives in the medium and long term
The Company Management has the objective, in the medium term, to make the company more visible both in Italy and abroad, trying to reach a higher number of companies, through the channel of the website.
For the long term, implement the commercial/technical structure in order to ensure greater effective and continuous support for the growth and success of the company, as well as opening up to new markets.
Main mandatory requirements of the organization
With the introduction of the Organisational Management System (OMS), Company Management establishes the guiding principles and operational targets aimed at eliminating non-conformities.
The entire organisation is actively committed to identifying, assessing and controlling all causes over which the Company can exert direct influence. Where this is not entirely feasible, the Company undertakes to minimise any resulting secondary effects by implementing timely corrective and preventive actions.
The Company Policy encompasses all interested parties, focusing on the requirements and expectations of the three key categories:
CUSTOMERS
- Problem Solving: Maximum availability and responsiveness in resolving specific technical issues raised by customers.
- Innovation and Standards: Continuous technological product innovation, combined with the strict maintenance of the highest quality standards.
- Safety and Risk Management: Full compliance with applicable safety regulations and systematic implementation of self-monitoring (Risk Analysis) in the assessment of risk factors.
- On-Time Delivery: Ensuring that products and systems are manufactured and completed within the agreed contractual deadlines, monitoring workflows to expedite delivery wherever possible.
- Service Excellence: Careful selection, training and periodic qualification of all personnel involved in technical assistance and after-sales service.
- Data Traceability: Systematic recording of all inspections carried out and service parameters collected, in order to enable historical trend analyses and the definition of structured preventive actions.
- Continuous Improvement: Periodic analysis of field data and implementation of the corrective actions required to optimise performance.
- Preventive Maintenance: Reducing machine downtime and technical assistance interventions through the implementation of rigorous preventive maintenance plans and the monitoring of maintenance response times.
- Operational Efficiency: Increasing market competitiveness through the progressive reduction of operating costs and the continuous improvement of organisational effectiveness.
- Objectives Review: Periodic verification of the achievement of planned targets, with timely implementation of appropriate realignment measures whenever deviations are identified.
PERSONNEL (EMPLOYEES AND EXTERNAL COLLABORATORS)
- Working Environment: Constant attention to the quality of internal working relationships and continuous improvement of the working environment and employee well-being.
- Active Involvement: Direct participation and involvement of personnel through regular meetings focusing on quality, safety and operational procedures.
- Development Plans: Definition of an annual quality improvement plan, supported by an ongoing professional training and skills development programme.
- Shared Responsibility: Promoting a strong sense of responsibility at all organisational levels and across all company functions for achieving both general and specific quality objectives.
- Costs of Poor Quality: Systematic reduction of waste and costs arising from inefficiencies or activities that do not meet quality requirements.
- Awareness and Motivation: Promoting internal awareness of the importance of complying with the Management System requirements, in order to increase motivation and awareness and ensure excellent performance across all processes.
- External Supply Chain: Actively and formally involving external contractors and operational partners working on behalf of the Company, ensuring that they share the same quality standards and principles established in this Policy.
SUPPLIERS
- Supplier Qualification and Performance Rating: Careful selection and continuous monitoring of supplier performance to ensure maximum reliability and quality of production inputs.
- Operational Accountability: Direct involvement of suppliers in the methodological aspects of the Quality Management System, making them an integral part of the Company’s certification process.
- Root Cause Analysis: Continuously encouraging business partners to adopt proper quality management practices, involving them in the analysis of the root causes of non-conformities and in identifying appropriate preventive measures.
System Performance Indicators
The achievement and effectiveness of the objectives listed above are periodically measured through the following company Key Performance Indicators (KPIs):
- Quantitative and qualitative analysis of internal and external non-conformities.
- Monitoring of the volume and types of customer complaints.
MANAGEMENT LEADERSHIP COMMITMENT
Implementation of the Organisational Management System
The implementation of the Organisational Management System (OMS) represents a strategic commitment fully shared, endorsed and approved by Top Management.
Management undertakes to ensure that this Company Policy is transparently communicated, understood, implemented, maintained and actively supported at all levels of the organisation.
The effective implementation of the OMS is considered a shared responsibility: all personnel are required to comply with the provisions and requirements established by the system within the scope of their respective duties and responsibilities.
Health, Safety and Environmental Protection
Top Management guarantees the protection of employees’ health and safety and the safeguarding of the environment, ensuring full compliance with all applicable mandatory legal and regulatory requirements.
In particular, with regard to Health and Safety, Management:
- Ensures the reliability, ergonomic suitability and proper operating conditions of workplaces, material handling equipment, tools, systems and machinery used.
- Ensures the continuous provision of information, training and awareness-raising activities for personnel on occupational health and safety matters, risks associated with their duties, the correct use of Personal Protective Equipment (PPE) and equipment, and emergency management procedures.
Personnel Involvement and Continuous Improvement
Recognising that an open working environment based on dialogue and mutual respect is essential for sustainable growth, Management promotes the active participation of personnel and the dissemination of the OMS throughout the organisation.
Through the continuous monitoring of processes and the preventive assessment of risks, Company Management plans and implements practical actions aimed at continuous improvement and maintaining a strong customer focus.
Protection of Know-How and Confidentiality
Preservation of Knowledge and Skills: Management undertakes to identify, preserve and transfer the Company’s technical knowledge and specialised skills (proprietary know-how) that distinguish the organisation, encouraging training initiatives and intergenerational knowledge transfer through mentoring and on-the-job training.
Privacy and Data Protection: In accordance with applicable personal data protection legislation (Regulation (EU) 2016/679 – GDPR, as amended and supplemented), the organisation operates in full compliance with confidentiality requirements, safeguarding the personal data of all interested parties.
Bedizzole, 22/05/2025
The General Management